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Help for New Customers

Placing Your First Order

Placing an order with Bodyworkmall.com is easy. There's no need to create an account first. You automatically create an account when you place your first order online. (For information about ordering offline, click here.)

Here are the steps to follow when placing an order:

  1. Find the Items You Want
  2. Add the Items to Your Shopping Cart
  3. Proceed to Checkout
  4. Log In or Create an Account through Checkout
  5. Provide Payment and Shipping Information
  6. Review and Submit Your Order

Find the Items You Want

First you will need to browse or search for the items you would like to order. To browse our online catalog, enter a Bodyworkmall storefront by choosing one of the Stores in the left menu. Each Store contains one or more Departments, each of which contains one or more Categories, several of which are highlighted on the Storefront pages. You may elect to browse a particular Category by clicking on its Highlighted Listing on the Storefront page or go directly to all of the items and Categories within a Department by clicking on the Department's image or text listing.

While browsing a Department, its Categories, and its Subcategories, you will be able to further narrow your search by filtering by additional categories, filtering down to only those items you are most interested in viewing. For instance, you may be searching for lotions and creams that are specifically used in reiki massage in which case you might select the Lotions and Creams Category along with the Reiki Massage Category.

You may also choose to filter the listing by its Vendors or by a range of Prices, should those be available categories within a Department. Finally, you may search among item listings via the "Search These Results" option under the Catalog Options within a Department. Alternatively, you may search the entire storefront using the Search Site utility at the top right of each page. For more help with our search utility, click here.

When you find an item that interests you, click the name of the item or the "More Information…" link to see its detailed information page. Here you will find more information about the item, including any available options such as color or fabric.

Add the Items to Your Shopping Cart

If you want to order an item from Bodyworkmall.com, configure any necessary options and click the "Add to Cart" button on the item's detail page. (For items that do not have any configurable options, you can add them to your Cart in a single step by clicking on the "Add to Cart" button on the listing.) Keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Shopping Cart icon at the top of any storefront page within our web site.

Proceed to Checkout

Take a moment to review the items in your Shopping Cart. If you decide that you don't want to purchase a particular item, you can remove it from your Cart by pressing the "Remove" button. You can also change the options you selected earlier from the Shopping Cart by clicking on the "Customize" link beneath its name. When you're ready to place an order for all of the items within your Cart, enter your zip code where indicated (to approximate your shipping and any relevant taxes) and click the "Continue" button. You will be taken to the first page of the Order Form.

Log In or Create an Account through Checkout

Once you've elected to check out from the Shopping Cart page, you will be taken to the first page of the Order Form. New customers should select the second option (Create an Account) to continue with the Checkout process. Returning customers should enter their e-mail address and the password they chose when they first created an account with Bodyworkmall.com and click the "Login" button. If you don't remember your account information, click on the Forgot Your Password link.

New customers will be asked to fill out some basic information about themselves, including address, telephone, and e-mail address. Note that this e-mail address will be used to log in for subsequent orders and any necessary correspondence about the orders you have placed. Please enter a valid, frequently checked e-mail address. (For more information about how we use this information, we invite you to view our Privacy Policy.) Once you've entered your Personal Information, you will be prompted to choose a password. Some good sense tips for creating a password are:

  • Use at least 8 characters — a combination of letters and numbers is best.
  • Do not use dictionary words, your name, e-mail address, or other personal information that can be easily obtained.
  • Change your password frequently.
  • Avoid using the same password for multiple online accounts.

Provide Payment and Shipping Information

Once you have entered your Personal Information, you can elect to reuse this information for Shipping and Billing Information by selecting the appropriate checkbox. Note that, even if you elect to reuse the Personal Information you entered in the Billing section, you will still need to enter information for your credit card. For security purposes, Bodyworkmall.com does not store credit card information for customers so you will need to reenter this information each time you complete an order.

Once you have completed the Personal, Billing, and Shipping information, you will be given exact costs for shipping and any applicable taxes. For information about how we calculate these two items, please visit the Shipping Information and Sales Tax sections. Once you are satisfied with your order, click the "continue" button. You will be taken to the Order Confirmation page.

Review and Submit Your Order

Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, click the "Confirm Order" button to submit your order. Once you have placed your order, we will send you a confirmation e-mail message with an order number for your records.

Need more help? Return to Customer Service.
Still have questions? Contact us.

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